Qualità ISO 9001 e la continuità del business
» La crisi aziendale e la qualità |
» L’attenzione focalizzata sul cliente |
» Il monitoraggio del contesto |
» Il ruolo del customer relationship management (CRM) |
» Il risk management |
Risorse, strumenti e documentazione sistemi di gestione ISO 9001:2015
» La crisi aziendale e la qualità |
» L’attenzione focalizzata sul cliente |
» Il monitoraggio del contesto |
» Il ruolo del customer relationship management (CRM) |
» Il risk management |
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